Refund policy

At seaies, we want you to shop with confidence. If an item is not quite right, eligible products may be returned or exchanged in accordance with the conditions below.

Please carefully review this Return and Refund Policy before submitting or mailing a return.

Return Window

seaies accepts eligible returns within 30 days of the confirmed delivery date.

The 30-day return period begins on the date the shipping carrier marks the order as delivered.

We accept returns for both:

• Defective products.

• Non-defective products.

Products returned outside the 30-day return period may be refused unless otherwise required by applicable law.

Product Condition

seaies accepts returns of new products only.

To qualify for a return, an item must:

• Be unworn.

• Be unwashed.

• Be unused.

• Be undamaged.

• Remain in its original condition.

• Have all original tags attached.

• Have all applicable hygiene strips, security labels, and protective seals intact.

• Include original packaging where applicable.

• Include all original accessories and components.

• Be free from makeup, deodorant, perfume, fake tan, stains, odors, smoke, hair, pet hair, or other signs of wear or use.

• Be accompanied by valid proof of purchase from seaies.

• Be returned within the applicable 30-day return period.

All returns are subject to inspection after receipt.

Products that do not meet these requirements may be refused.

Trying On Products

Customers may reasonably try on clothing to determine size, fit, and suitability.

When trying on an item, please take care to prevent contact with:

• Makeup.

• Deodorant.

• Perfume.

• Fake tan.

• Body lotion.

• Oils.

• Other products that could stain, mark, or alter the item.

Products showing evidence of wear beyond reasonable fitting may not qualify for return.

Full-Price Products

Eligible full-price products may be returned within 30 days of delivery.

If all return requirements are satisfied, customers may request:

• A refund to the original payment method; or

• An exchange, subject to product availability.

Original shipping charges are normally non-refundable for non-defective returns.

Sale Products

Sale products may be returned within the applicable 30-day return period when they otherwise satisfy this policy, unless they were clearly identified as:

• Final Sale; or

• Non-Returnable.

Approved refunds for discounted products will be based on the amount actually paid by the customer.

Promotional or sale discounts are not separately refundable.

Final Sale Products

Products clearly identified as Final Sale or Non-Returnable before purchase cannot normally be returned or exchanged.

This restriction does not apply when a product arrives:

• Faulty.

• Damaged.

• Incorrect.

• Materially different from the product ordered.

Nothing in this section limits rights that cannot legally be excluded under applicable consumer protection law.

Lingerie and Intimate Products

For hygiene reasons, lingerie and intimate products must be returned:

• Unworn.

• Unused.

• In new condition.

• With all original tags attached.

• With all applicable hygiene strips, security labels, or protective seals fully intact.

If a required hygiene or security seal has been removed, broken, or altered, the product may not qualify for return unless the item arrived faulty, damaged, or incorrect.

Swimwear

Eligible swimwear may only be returned when:

• It has not been worn.

• It remains in new condition.

• All original tags are attached.

• The hygiene liner or protective strip remains fully intact and has not been removed or altered.

Swimwear without its original hygiene protection may be refused.

Footwear

Eligible footwear must be returned:

• Unworn.

• Free from dirt.

• Free from sole wear.

• In its original condition.

• In its original shoe box, when supplied.

Shoes should only be tried on indoors on a clean surface.

The original shoe box must not be used as the external shipping package. Please place the shoe box inside suitable protective packaging before mailing the return.

Pierced Jewelry

For health and hygiene reasons, pierced jewelry cannot normally be returned.

This includes earrings and other pierced jewelry products.

This restriction does not apply where the item is confirmed to be faulty, damaged, or incorrect.

Exchanges

seaies accepts exchanges for eligible products within 30 days of delivery.

Exchanges are subject to product availability.

Customers may request an available:

• Alternative size.

• Alternative color.

• Other eligible product variation.

The original product must meet all requirements described in this policy.

A replacement product is not guaranteed until the original return has been received, inspected, and approved.

If the requested replacement is no longer available, we may contact you to select another eligible option or issue a refund to the original payment method.

Promotional Purchases

Products purchased using a promotional code may still be returned or exchanged if they satisfy this policy, unless the product or promotion was clearly identified as Final Sale or Non-Returnable before purchase.

When a refund is approved, only the amount actually paid for the product will be refunded.

Promotional discounts have no cash value and are not normally reissued after a return.

How to Start a Return or Exchange

Before mailing a return, please contact:

Email: info@seaies.com

Please provide:

• Your full name.

• Order number.

• Email address used for the order.

• Product or products you wish to return.

• Reason for the return.

• Whether you are requesting a refund or exchange.

• Clear photographs if the product is faulty, damaged, or incorrect.

After reviewing your request, we will provide the applicable return instructions.

Please do not mail a return before receiving the appropriate return instructions.

Return Method

Returns are accepted by mail.

Returned items must be securely packaged to protect them during transportation.

We strongly recommend using a tracked shipping service.

Please retain:

• Shipping receipt.

• Tracking number.

• Proof of postage.

• Proof of delivery, where available.

The return remains the customer's responsibility until it has been successfully delivered to the authorized return location.

Return Shipping Costs

For non-defective returns, including returns because of:

• Change of mind.

• Size.

• Fit.

• Color preference.

• Style preference.

• Accidental ordering.

the customer is responsible for return shipping costs.

Customers are responsible for arranging and paying for their return label or postage unless seaies specifically confirms otherwise.

Original shipping charges and customer-paid return shipping costs are normally non-refundable for non-defective returns.

No Restocking Fee

seaies does not charge a restocking fee for eligible returns.

However, a return may still be refused if it does not satisfy the return window, product-condition, or other requirements described in this policy.

Faulty, Damaged, or Incorrect Products

Please inspect your order promptly after delivery.

If a product arrives:

• Faulty.

• Damaged.

• Incorrect.

• Missing a component.

• Materially different from the product ordered.

please contact us as soon as possible at:

Email: info@seaies.com

Please provide:

• Your full name.

• Order number.

• Description of the issue.

• Clear photograph of the complete product.

• Close-up photographs showing the fault or damage.

• Photograph of the product tag where applicable.

• Photographs of the packaging and shipping label where relevant.

Please keep the item and relevant packaging until the issue has been resolved.

Fault Assessment

seaies may review photographs, videos, product information, and other reasonable evidence before approving a faulty-product claim.

The following are not normally considered manufacturing defects:

• Normal wear and tear.

• Damage caused by misuse.

• Accidental damage after delivery.

• Improper washing or care.

• Failure to follow care instructions.

• Damage caused by alterations performed after delivery.

When a product is confirmed to have arrived faulty, damaged, or incorrect, we will provide an appropriate solution.

Return Shipping for Faulty or Incorrect Products

When seaies confirms that a product arrived faulty, damaged, or incorrect, seaies will cover reasonable approved return shipping costs.

Depending on the circumstances, we may:

• Provide a prepaid return label.

• Reimburse reasonable approved return postage.

• Send a replacement.

• Arrange an exchange.

• Issue a refund to the original payment method.

If reimbursement of return postage is requested, please contact us before purchasing the return shipping service.

Return Inspection

All returned products may be inspected after they are received.

Inspection may include checking:

• Product condition.

• Original tags.

• Hygiene strips.

• Security labels.

• Protective seals.

• Original packaging.

• Signs of wear.

• Signs of washing.

• Makeup.

• Deodorant.

• Perfume.

• Fake tan.

• Stains.

• Odors.

• Hair or pet hair.

• Damage.

• Missing accessories or components.

• Whether the returned product matches the original order.

Refunds or exchanges will only be approved after the item has been verified as meeting the applicable return requirements.

Refunds

Approved refunds will normally be issued to the original payment method used for the order.

Refunds may be provided for:

• Eligible non-defective returns.

• Confirmed faulty products.

• Damaged products.

• Incorrect products.

• Products that cannot be replaced.

• Orders canceled by seaies after payment.

• Other circumstances where applicable law requires a refund.

Refund Amount

For an eligible return, the refund will normally equal the amount actually paid for the returned product.

Any promotional discount applied to the original purchase is not treated as an additional amount paid by the customer and will not be refunded separately.

Original shipping charges are normally excluded from refunds for non-defective returns.

Refund Processing Time

After an eligible return has been received, inspected, and approved, seaies will normally process the refund within:

5 business days

We will normally send a notification when the refund has been processed.

After seaies submits the refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

The additional posting time is determined by the applicable financial institution or payment provider and is outside seaies' control.

Original Shipping Charges

Original shipping charges are normally non-refundable when a customer returns a non-defective item because of:

• Change of mind.

• Size or fit.

• Style preference.

• Color preference.

• Accidental ordering.

If an entire order is refunded because of a confirmed seaies error, faulty product, damaged product, incorrect product, or another circumstance requiring reimbursement under applicable law, the applicable original standard shipping charge may also be refunded.

Rejected Returns

A return may be refused if:

• It is outside the 30-day return window.

• The product has been worn.

• The product has been washed.

• The product has been used.

• The product has been altered.

• The product was damaged after delivery through customer use.

• Original tags are missing.

• Required hygiene strips or security labels have been removed or altered.

• Original accessories or components are missing.

• The product contains makeup, deodorant, perfume, fake tan, stains, odors, hair, pet hair, or other signs of use.

• Footwear shows dirt or sole wear.

• The product was clearly identified as Final Sale or Non-Returnable.

• The returned product does not match the original order.

• The product otherwise fails to satisfy this policy.

If a return is rejected, we may contact the customer regarding the available options.

The customer may be responsible for the cost of having a rejected product returned to them.

Multiple Returns

If products from multiple independent orders are being returned, we recommend returning each order separately unless seaies specifically instructs otherwise.

Each return parcel should clearly identify the applicable order number.

Combining several unrelated orders in one parcel may delay processing.

Items Returned by Mistake

Please carefully check your parcel before mailing a return.

seaies is not responsible for personal belongings or products belonging to another retailer that are accidentally included in a return parcel.

If an incorrectly returned item can be identified and located, the customer may be responsible for the shipping cost required to return it.

Lost Return Parcels

Customers must retain return tracking information until the return has been fully processed.

If a return parcel is lost before reaching the authorized return location, the customer may need to make a claim directly with the carrier used to mail the parcel.

seaies cannot process a refund or exchange for a return that has not been received unless acceptable evidence confirms delivery to the authorized return location.

Fair Use Policy

seaies aims to provide customers with a fair and flexible returns experience.

However, we may review return activity where there is reasonable evidence of fraud, misuse, or abuse.

Examples may include:

• Repeated false claims that delivered orders were not received.

• Repeated false missing-item claims.

• Claiming more items were returned than were purchased.

• Wearing products for extended periods before returning them.

• Returning products that do not match the original order.

• Providing false or manipulated evidence.

• Unusual or abusive return activity.

• Fraudulent payment disputes.

Where there is reasonable evidence of fraud or misuse, seaies may restrict or refuse the applicable return, exchange, refund, or future transaction as permitted by law.

This section does not affect legitimate customer claims or statutory consumer rights.

Payment Disputes and Chargebacks

If you have a concern about an order, return, or refund, we encourage you to contact us before initiating a payment dispute or chargeback so that we have an opportunity to investigate and resolve the issue.

Where a payment dispute is submitted, seaies may provide the payment provider with relevant transaction information, including:

• Order records.

• Payment records.

• Shipping information.

• Tracking information.

• Delivery confirmation.

• Customer communications.

• Applicable store policies.

Nothing in this section limits lawful dispute rights available to customers.

Order Changes and Cancellations

If you wish to change or cancel an order, please contact us as soon as possible.

Orders may enter processing shortly after payment, so we cannot guarantee that every modification or cancellation request can be completed.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

If an order has already shipped, the customer should wait for delivery and then follow this Return and Refund Policy if a return is required.

Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict, or modify consumer rights that cannot legally be excluded under applicable law.

Where applicable consumer protection law provides rights or remedies that are more favorable than this policy, those legal requirements will prevail.

Contact Us

For questions regarding returns, exchanges, faulty products, or refunds, please contact:

Email: info@seaies.com